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Windows 95 > Troubleshooting Windows 95

Hewlett-Packard Printer Failures

By: Arie Slob

If you attempt to print a document that contains complex graphical images to a non-PostScript Hewlett-Packard LaserJet 4 or LaserJet 5 printer, the document may not be printed due to lack of memory installed in your printer.

According to Microsoft, this problem is known to occur with the Hewlett-Packard LaserJet 4, 4M, 4 Plus, 4M Plus, 4L, 4 MP, 4P, 4MP, 4Si, 4Si MX, 4V, 4MV, 5P and 5MP. There is a work-around:

  1. Click the Start button, point to Settings, then click Control Panel, double-click the Printers icon
  2. Right-click on the printer
  3. Select Properties
  4. On the Details tab, click Spool settings, and then select RAW in the Spool data format box
  5. On the Graphics tab, click the User Raster Graphics option
  6. On the Fonts tab, click the Print TrueType as Graphics option
  7. On the Device Options tab, move the Printer Memory Tracking slider all the way to the right (to the Aggressive setting)
  8. Verify that the Printer Memory setting matches the amount of memory installed in the printer
  9. If the Page Protection check box is not unavailable, click the check box to clear if it is selected, or click the check box to select if it is cleared. This check box may be unavailable, depending on the printer model you use and the amount of installed printer memory