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Windows 98 > Troubleshooting Windows 98


SU00xx Error messages

By: Arie Slob

SU0010, SU0012, SU0015, or SU0016

If you receive one of these messages during Setup, see Installing Windows 98 on a System Running Windows NT and Installing Windows 98 on a System Running OS/2 in the Setup.txt (excerpt from) for more information.

SU0011

Your hard disk is password-protected. You must first remove the password protection. For more information, see your computer documentation.

SU0013

To set up Windows 98, your startup drive must be an MS-DOS boot partition. If your startup drive is formatted as HPFS or NTFS, you must create an MS-DOS boot partition before running Setup. For more information about creating an MS-DOS boot partition, see your computer documentation.

You may also receive this error if you have third-party partitioning software such as EZ drive or Disk Manager installed. If so, reboot your system and run Setup from an MS-DOS command prompt. For more information, see Upgrading to Windows 98 - a Guide

SU0018

"Setup cannot create files on your startup drive and cannot set up Windows 98. There may be too many files in the root directory of your startup drive, or your startup drive letter may have been remapped."

The root folder of a drive can hold a maximum of 512 entries (files or folders). This message indicates that Setup has detected too many directory entries in the root folder of your computer, and Setup cannot create the files it needs to set up Windows 98. Move or delete some files from the root folder of your drive, and then run Setup again.

Note: Files with long filenames use more directory entries than files with 8.3 filenames. Because the number of entries in the root is limited to 512, the root directory can fill up with fewer files if long filenames are used.

SU0167

A file or folder called Desktop exists on your computer. Rename or move your current Desktop folder, and then run Setup again.

SU0410

Setup cannot open a required file, possibly because the file is missing or damaged, or because your computer does not have enough memory.

If you have already created a Startup Disk, quit Setup, shut down your computer, insert the Startup Disk, and then restart the computer. Then, run Setup from the MS-DOS command prompt.

SU99xxxx

SU99 is a prefix that is added to all errors that Setup does not have a specific error message for. These errors are often caused by low conventional memory. If you have already created a Startup Disk, quit Setup, shut down your computer, insert the Startup Disk, and restart the computer. Then, run Setup from the MS-DOS command prompt.