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By: Arie Slob

If you're having problems accessing the Windows Update site, follow the instructions at this Microsoft Knowledge Base Article No. 193657.

The least you should do before trying any other suggestions below is to follow the instructions in the Microsoft Knowledge Base Article No. 193657 and delete your History, Cookies and Downloaded Program Files.

Windows Update Not Working after Internet Explorer 5 Upgrade

If you upgraded to Internet Explorer 5, and get an error message:

"You have an older version of Internet Explorer 5 and Internet Tools. If you would like to download additional components from the Windows Update catalog, you must first upgrade to the latest version."

Check this page: Windows Update Not Working after Internet Explorer 5 Upgrade.

You get the "Cannot Display Page" error

On the "Cannot Display Page" it lists some solutions to this problem, but if Windows Update was working for you, and you didn't change your security settings, try the last suggestion, downloading the critical component installer and then retry entering the Windows Update site.

If you choose Run this program from its current location, the installer will automatically install the critical components onto your system. If you choose Save this program to disk, you will be prompted for a directory to download the installer. When download is completed, double-click advpack.exe to install the critical components.

Also consider adding http://*.conxion.com and http://*.microsoft.com to your Trusted sites zone under Internet Options > Security in Internet Explorer.

Select View > Internet Options > Security > Custom Settings and select the following:

ActiveX Controls and Plug-ins Script ActiveX controls market safe for Scripting Enable   Run ActiveX controls and plugins Enable   Download signed ActiveX controls Enable   Download unsigned ActiveX controls Prompt   Initialize and script ActiveX controls ...... Prompt Java Java Permissions Medium safety Scripting Active scripting Enable   Scripting of Java applets Enable

Downloads File download Enable   Font download Enable User Authentication Logon Automatic logon only in Intranet zone Miscellaneous Submit non-encrypted form data Enable   Launching applications and files..... Prompt   Installation of desktop Items Prompt   Drag and drop or copy and paste files Enable   Software channel permissions Medium safety

Update your Scripting engines:

If you get an error that the program you downloaded could not install:

Make sure that you are not running any programs when you access the Windows Update site. Press [Ctrl] + [Alt] + [Del]. This will bring up a Close Program box. You should only have Explorer and Systray running (if you are connected to the Internet, you also have Rnaapp running). Stop all other tasks by pressing the End Task button.

Remove any references to failed installations from the WULog.txt file, which is located in your \Windows folder.

Microsoft has updated the Windows update, and now a new folder is created under your Program Files called WindowsUpdate. In this folder you will also find the new history file, called wuhistv3.log.

You can view entries in this file by right-clicking on the file, and choosing Open Width..., and selecting Notepad (or you can use this tip to add Notepad to your Send To folder. Once you've done this, you'll have the option to "Send" the file to Notepad, by right-clicking on it, and choosing Send To > Notepad).

Windows Update Link on Windows 98 Start Menu Does Not Work

When you select Start and then click Windows Update, you may be unable to connect to the Windows Update Web site. At the same time, you may be able to connect to the Windows Update Web site by typing http://windowsupdate.microsoft.com in the Address Bar of Internet Explorer.

Note: If you are trying to access the Windows Update Web site from a network, you may need to contact your System Administrator to have this option installed.

If you can't connect to the Windows Update Web site from the Start menu, the link may be corrupted. Here is how to fix it:

Now try selecting Start and then clicking Windows Update.

If you are still unable to connect to the the Windows Update Web site, the wupdmgr.exe file may be missing or corrupted. To reinstall the wupdmgr.exe file:

Error Message: An Unknown Error Has Occurred During Installation

When you are downloading a component from the Windows Update site, you may receive the following error message:

An unknown error has occurred during installation.

If you click Back and then click Download again, you may receive the following error message:

Explorer:
This program has performed an illegal
operation and will be shutdown.

If you click Details, you see the following information:

Explorer caused an exception C0010000H in module
MSJAVA.DLL at 015F:xxxxx.

This behavior can occur if Software Builders International's NetZIP is installed and enabled.

To resolve this:

For Windows Update to function properly with NetZIP installed, NetZIP must be disabled before you enter the Windows Update site.

Below is a list of Microsoft Knowledge Base Articles which might assist you further (also incldes Microsoft Update articles):

187876 -	Not Enough Free Disk Space to Install UpDate Components
188207 -	Windows Update Web Site Prompts for Password
188244 -	Windows Update Wizard Only Works with Internet Explorer
189306 -	How the Windows Update Tool Determines if an Update Is Valid
189525 -	How to Remove the Windows Update Tool in Windows 98
189569 -	Games Pack Not Listed in Add/Remove Programs Dialog Box
190140 -	Err Msg: THEMES Caused an Invalid Page Fault in Module...
190414 -	Err Msg: The Path <Web Address> Does Not Exist or Is Not a...
191106 -	DirectX 6.0 Err Msg: Your Operating System Is Windows 98
191582 -	Theme Folder Remains After Uninstall
193385 -	Problems When Viewing or Downloading From Windows Update
193576 -	Err Msg: An Unknown Error Has Occurred During Installation
193691 -	Windows Update Link on Windows 98 Start Menu Does Not Work
193701 -	Blank Page When You Try to Access Windows Update
194174 -	Windows Update Does Not Continue After Clicking Product Updates
194796 -	How to Determine Your Installed Windows 98 Updates
194847 -	Windows Update Wizard Uninstall Documentation Error in Help
195933 -	Cannot Disable Task Scheduler
196052 -	Invalid Page Fault Error Message When Updating Device Driver
216299 -	Download Button Unavailable on Windows Update Web Site
217115 -	"Invalid Syntax" Connecting to Microsoft Windows Update Web Site
217116 -	"Permission Denied" Error Message When You Access Windows Update Web Site
223012 -	Download Button Appears Dimmed After Choosing Components to Download
224420 -	Description of the Windows Critical Update Notification Utility
228548 -	Err Msg: Windows Update Was Disabled by Your System Administrator
230054 -	Can Not Access Windows Update When Using Netscape as the Default Browser
230318 -	You Cannot Save Changes to Critical Update Notification Settings
230793 -	"New Version of Critical Update Notification Now Available" Message Appears
231580 -	"Error Downloading Component" Error Message from Windows Update If You Have GetRight Installed
231917 -	Blank Page Appears When You Use Windows Update
232772 -	Device Driver Is Not Downloaded from the Windows Update Web Site
234272 -	You receive the "Thank you for your interest in Windows Update" error message when you try to connect to the Windows Update Web site
235263 -	How To Use the Personalize Button on the Windows Update Site
237820 -	Windows Update Site Appears in a Different Language
241122 -	Application Error When You Click Product Updates
241234 -	Third Party Products That Conflict with Windows Update
241783 -	You receive error messages when you use Windows Update through a proxy server or a firewall
241876 -	Windows Update Web Site May Not Download Components in English After Upgrading to Internet Explorer 5
243433 -	The Yes and No Buttons Are Missing from the End User License Agreement
243787 -	Error Message: Cannot Display Page
245121 -	Security Warning: Do You Want to Install and Run C:\\WindowsUpdate\ident.cab?
245142 -	Error 403 "Access Denied/Forbidden"
248439 -	Using Stepping Mode to Diagnose Download and Installation Failures
250288 -	Windows Update Web Page Is Displayed in Wrong Language
253791 -	The option to search Microsoft Windows Update is not available in the Update Device Driver Wizard
255500 -	You may receive a "Microsoft Office 2000 SR-1 Update did not complete successfully" error message when you click "Update Windows" in Office 2000 Service Release 1 (SR-1) Update
255824 -	Adobe FrameMaker Windows 2000 Update Causes "Digital Signature Unfound" Error Message
256962 -	Windows Update Site Incorrectly Identifies Windows 2000 Retail as Beta
259173 -	General Protection Faults Occur in Internet Explorer 5.01 After You Remove Internet Explorer 5.5
262264 -	"Page Cannot be Displayed" or "Timeout" Error Messages When Browsing Internet
267838 -	"Add a Component" Is Unavailable in Add/Remove Programs for Internet Explorer 5.5
268021 -	Cannot Start Windows Update Shortcut by Using The "Run as" Command
275645 -	How to Troubleshoot Automatic Updates in Windows Millennium Edition
283146 -	The AutoUpdate Remind Me Later Dialog Box Does Not Appear
283151 -	Disabling AutoUpdate Service in Control Panel Does Not Shut Down the Service
283288 -	You receive a "Your organization has decided to provide software updates internally" error message when you try to access the Windows Update page
283639 -	Back and Cancel Buttons Unavailable in Automatic Updates Setup Wizard
286405 -	When You Try to Access Windows Update Web Site Through Internet Explorer, Error Message Cites HTTP Error 403
291360 -	Download Button Does Not Work
292547 -	Windows Update Stops Responding After You Click the Product Updates Link
299672 -	Microsoft Virtual Machine Updates Are Available Only from Windows Update
312955 -	Windows Update May Not Work in Windows XP If an Authenticating Web Proxy Is Used
313191 -	Windows Update Catalog Is Not Available on Windows NT 4.0-Based Computers
315297 -	"Installation Failure. Unknown Error (-2147024770)" Error Message When You Try to Use Windows Update
315496 -	Unable to Download from the Windows Update Web Site
316524 -	"Administrators Only" error message when you attempt to use the Windows Update site
316540 -	Error Message Appears When You Use the Windows Update Site
317228 -	"Unknown Error (-2147024770)" Error Message Occurs When You Try to Install a Windows Update
318892 -	Search for Updates Loops (Repeats) and Windows Update Fails
319109 -	Windows Update Site Lists Updates That You Already Installed
319585 -	"Software update incomplete" error message when you visit the Windows Update Web site
320464 -	HOW TO: Turn Off Windows Update in Windows 2000
323166 -	HOW TO: Download Windows updates and drivers from the Windows Update Catalog
323564 -	Cannot Install Updates Using Terminal Server
324200 -	Critical Update Notification from Windows Update Not Functioning
324208 -	Cannot find Automatic Update Version 2.2 on the Windows Update Web Site
324513 -	"Administrators Only" Error Message When You Try to Use the Windows Update Web Site with Windows 2000
326253 -	You cannot view updates on the Windows Update site using secure socket layer
326596 -	Error 0x80190194 Is Logged in the Windows Update.log File When the Client Queries "/autoupdatedrivers/getmanifest.asp"
326686 -	"Windows Update was disabled by your system administrator" error message
329553 -	Cannot Obtain Device Driver Updates from the Windows Update Web Site
330026 -	Windows Update Installs MSXML 4.0 SDK Documentation in Error
331663 -	The Windows Update Web Site and the Automatic Updates Feature Prompt You to Install MS02-013 but Not MS02-052
332210 -	Slovak and Slovenian Enabled Languages Are Not Supported in Windows Update or Automatic Update
555331 -	Procedure to manually Re-Install Automatic Update Client
555356 -	Automatic Update client tends to update from WindowsUpdate rather than SUS
555527 -	Error: "You must be running a Microsoft Windows operating system in order to use Windows Update"
811269 -	Windows Update Is Not Installed
812956 -	Windows Update scan for updates stops responding at 0%
814033 -	Cannot install driver updates from the Windows Update Web site
817144 -	"Thank You for Your Interest in Windows Update" Message When You Connect to the Windows Update Web Site
817287 -	Windows Update 643 Error and the Catalog Database
817691 -	Windows Server 2003 Stops Responding During the Windows Update Process
826715 -	Windows Update Message "No Updates Available", and You Cannot Log on to Microsoft .NET Passport
826716 -	You Cannot Download Updates from Windows Update Web Site After You Accept the License Agreement
829778 -	Security update for Windows (819696) is re-offered even though DirectX 9.0b is installed
829786 -	You receive an error message when you try to install Windows XP updates from the Windows Update Web site
830039 -	"You did not accept the license agreement for this item" error message when you download updates from the Microsoft Windows Update Web site
830066 -	Windows Update reports that new updates are not available, although your computer is not up to date
830086 -	"Windows Update has encountered an error and cannot display the requested page" error message when you scan for updates
833766 -	You receive a 0x800A01AD error message while you access the Windows Update Web site
836914 -	You cannot save your Personalize Windows Update settings
836917 -	Windows Update Web site offers Windows 98 updates for Windows XP computer
836923 -	You receive the 0x80070485 initialization error message while the Windows Update Web site is loading
836927 -	Option to accept the End User License Agreement (EULA) is unavailable for Windows Update
836928 -	You receive error message 0x8007007e when you try to install updates from the Windows Update Web site
836929 -	Windows Update download does not start in Windows 98
836933 -	You cannot use Windows Update to install critical updates on your Exchange 2000 server
836936 -	Download does not start after you accept the EULA on the Windows Update Web site
836937 -	You receive error message 0x80070643 when you try to install updates for Windows XP from the Windows Update Web site
836938 -	You cannot install Security Update, February 13, 2002 from the Windows Update Web site
836939 -	You receive a "Network problems are preventing connection to the Windows Update servers" error message when you try to install updates
836940 -	You receive an "Initialization Error 0x80070002" error message when you try to connect to the Windows Update Web site
836941 -	You receive an "Error 0x80072EE2" or "Initialization Error 0x80072F76" error message when you try to use Windows Update
836942 -	You receive a "Your current security settings prohibit running ActiveX controls on this page" message when you try to use Windows Update
836948 -	You receive Initialization error 0x800a01b6 while the Windows Update Web site is loading
836954 -	You receive a "Windows Update Web site is not available" message when you try to open the Windows Update Web site in Windows XP or Windows 2000
836955 -	"Thank you ... Windows Update site no longer offers updates for your computer" message when you visit the Windows Update Web site
836960 -	Windows Update stops at the "Checking for the latest version of the Windows Update software" screen
836961 -	You receive an "Initialization error 0x800A1391" error message and the Windows Update Web site does not appear
836969 -	You receive an "Error 0x800A138F" error message when you scan for updates on the Windows Update Web site
836973 -	No updates appear when you scan for updates on the Windows Update Web site
836982 -	You receive a "0x8007045A ERROR_DLL_INIT_FAILED" error message when you use the Windows Update Web site
836984 -	You receive an "Initialization error 0x801901F6" error message while the Windows Update Web site is loading
836985 -	You receive Initialization error 0x80072F78 while the Windows Update Web site is loading
836987 -	You cannot gain access to the Windows Update Web site
883280 -	Windows Update or the Windows Automatic Updates feature may repeatedly offer the MS04-003 security update in Knowledge Base article 832483 as a critical update for your computer
883614 -	You receive a "Windows Update has encountered an error and cannot display the requested page" error message when you try to install an update
883820 -	You receive an "Internal Server Error" error message or a blank page when you click links on the Windows Update Web site from you Windows XP Service Pack 2-based computer
883821 -	You may receive an error message when you search for available updates on the Windows Update Web site
883822 -	You receive a "The necessary services are disabled or unavailable" error message when you connect to the Microsoft Windows Update Web site
883823 -	You receive a script error message when you connect to the Microsoft Windows Update Web site
883824 -	When you try to install an update to Windows XP Service Pack 2 or to Windows XP Tablet PC Edition 2005, you may receive a "0x8007F0F4" error
883825 -	You receive a "0x80070020 The process cannot access the file because it is being used by another process" error message when you try to download an update from Windows Update
883826 -	The language settings on the Windows Update Web site are not saved
883827 -	You receive the "The following updates failed to install" error message when you use Windows Update Version 5
883828 -	You are redirected to Windows Update version 4 when you try to connect to Windows Update version 5
883829 -	When you click the "Failed" link on the View Installation History page in Windows Update, the Windows Update home page appears
885819 -	You experience problems when you access the Windows Update Version 5 Web site through a server that is running ISA Server
888303 -	Windows Update Services cannot download large Windows update files in Windows Server 2003
892311 -	Automatic Update Client polls the Windows Update Web site instead of the local SUS server for updates
892894 -	How to turn off the Windows Update feature in Windows XP
896226 -	You cannot download updates when you access the Windows Update Web site from a Windows XP-based computer that is behind a firewall or a proxy server
896227 -	Windows Update stops responding if you click Install to download and install updates for Windows XP or Windows 2000
900936 -	You may receive a "0x8024402C" error message when you scan for updates on the Windows Update Web site
901037 -	How to enable and to disable Microsoft Update
910336 -	You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services
910337 -	You may receive an error message that contains the "0x8DDD0018" code or the "0x80246008" code when you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site
910338 -	Error message when you visit the Windows Update Web site or the Microsoft Update Web site: "0x800A0046"
910339 -	How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update
910340 -	Updates are not downloaded or the "Automatic Updates" icon does not display the status of downloads when you enable the Automatic Updates service
910341 -	Error messages that you may receive when you try to download and install updates from the Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server: "0x800704DD," "0x80240020," or both
910359 -	You receive a "0x800A01AE" error message or a "0x080070570" error message when you try to connect to the Windows Update Web page or to the Microsoft Update Web page in Windows Server 2003 or Windows XP
914224 -	Error that you see in the upper-right corner when you visit the Windows Update Web site on a Windows XP-based computer: "[Error number: 0x8DDD0004]"
914227 -	Error message when you scan for updates on a Windows XP Service Pack 2-based computer: "Error number: 0x8DDD0004"
914810 -	The Automatic Updates service may stop responding
916089 -	FIX: When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 percent for prolonged periods
916246 -	You cannot install software update 898461 in Windows XP
916248 -	Error message when you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site on a Windows XP-based computer: "0x80070003"
916251 -	You receive an error message when you try to download updates from the Windows Update Web site or from the Microsoft Update Web site, or when you try to start the Background Intelligent Transfer Service
916257 -	After you install the update that is described in Knowledge Base article 828026 on a Windows XP-based computer, Windows Update detects and installs the update every time that you visit the Windows Update Web site
916259 -	The Windows Update Web site and the Microsoft Update Web site do not scan for updates when you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service Pack 1
922374 -	You cannot turn on automatic updates when you try to configure Windows Automatic Updates in Windows XP
921050 -	Error message when you try to update a Windows XP-based computer: "0x80072EE4"
922377 -	Error message when you try to install the .NET Framework 1.1 Service Pack 1 Update from the Windows Update site on a Windows XP-based computer: "Updates were unable to be successfully installed"
923257 -	Error message that you may receive when you install the Windows Malicious Software Removal Tool and the update for Office 2003 Alternative User Input: "The memory could not be written"
931127 -	You receive an error message in the WindowsUpdate.log file when you use a utility that calls the CopyToCache method in Windows Update or in Microsoft Update
931275 -	Windows Update automatically downloads and installs updates when you connect to the Internet for the first time
931712 -	The "Windows Features" dialog box is empty in Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0x80073712"

Frequently Asked Questions about Windows Update

Last Updated: March 17, 2007

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